FAQs

What is Sadee Says and how does it work?
Sadee Says brings the hottest undiscovered and emerging designers from across the globe to one online marketplace. Each designer chooses the best of their collections and periodically creates exclusive designs to be listed on Sadee Says. Buyers can shop from multiple designers simultaniously and pay with one easy transaction. Each designer ships out their items directly to the buyer. After checkout, you may track your order through your online account.

I did not receive my confirmation email, why is this?
Check your Bulk/Junk Email folder as it may have been delivered there. If so, be sure to mark it as “Not Spam” and add the shop@sadeesays.com email address to your address book, so that future emails from us will be delivered to your inbox. If it is not there, please log in to your Sadee Says account and make sure the email address we have on file is correct.

I forgot my password, what should I do?
Click on the link below the login form that states “FORGOTTEN PASSWORD” Enter the email address affiliated with your account and we will send you a new temporary password. Once logged in you can change your password in your account.

What currencies does Sadee Says accept?
Prices on SadeeSays.com are listed as US DOLLARS (USD). Upon checkout though, you can convert your total to your appropriate currency.

How do I delete my Sadee Says account?
If you would like to delete your account, please contact us and we will remove all your information from our system.

What payment types do you accept?
Sadee Says accepts Visa, Mastercard, American Express, and Discover via the secure Paypal Payment System.

Will my payment be secure?
Sadee Says uses the Paypal Payment System which encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Can I ship my items to multiple addresses?
Yes, however our system will only allow you to enter one shipping address. If you would like to ship to multiple addresses, once your order is placed, please email us with the other address/es and which items should be sent there. You may incur additional shipping fees which will be billed to you separately and must be paid before your items ship out.

What do I do if I am not happy with an item I received?
We pride ourselves on offering the highest quality merchandise. If you are unhappy with your purchase, please email shop@sadeesays.com for a return authorization number. If you do not obtain a RA#, your package will be refused. Items must be unused in original condition with tags attached and returned within 14 days for a full refund. You can return an item for up to 30 days for store credit or exchange. The item must be returned in the same condition as it was sent, unworn. Damaged goods due to buyer’s negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer. Sale, special and personalized orders cannot be returned and are final sale. Shipping costs are not refundable.

With your RA#, we will email you the appropriate return shipping address for each of your items. In your return package, please include a copy of your purchase order/receipt with a written reason for the return and/or any exchange request. An email confirmation will be sent upon receipt of merchandise.

Can we contact you via phone?
Sure, our phone number is: +1 (845) 637-5378