We pride ourselves on offering the highest quality merchandise. If you are unhappy with your purchase, please email firstname.lastname@example.org for a return authorization number. If you do not obtain a RA#, your package will be refused. Items must be unused in original condition with tags attached and returned within 14 days for a full refund. You can return an item for up to 30 days for store credit or exchange*. The item must be returned in the same condition as it was sent, unworn. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer. Sale, special and personalized orders cannot be returned and are final sale. Shipping costs are not refundable.
With your RA#, we will email you the appropriate return shipping address for each of your items. In your return package, please include a copy of your purchase order/receipt with a written reason for the return and/or any exchange request. An email confirmation will be sent upon receipt of merchandise.
*RETURN POLICY FOR MELLINA + CO. ITEMS: All Mellina + Co. items must be returned (postmarked) within 2 business days of receipt in order to receive a full refund or exchange.
*RETURN POLICY FOR SHAY FINE JEWELRY ITEMS: All Shay Fine Jewelry items are NOT subject to receive full refund or exchange. Authentic Diamonds & Gold are given a different Policy when purchasing. Please, Call for details.
*RETURN POLICY FOR HOLST+LEE: All Holst+Lee items are made to order, therefore, we cannot accept returns – only exchanges.